Water Heater Repair, Replacement & Maintenance

Excellent company and I definitely will recommend them for friends and family. We have a 1.5 year old traditional water heater that stopped working. We appreciate the prompt service we received with Hot Water 911 on Northwest Highway. Mark the technician, arrived right within the time frame given to us by the dispatcher, and very quickly Mark was able to see what the problem was and replace the part. Great company, the part was covered under warranty, and the cost for the service call was well worth it. Thanks to Mark and the whole team at Hot Water 911!

I called 911 and ask them to fix my water; I was promptly arrested for misuse of emergency systems. Other than that minor flaw great company! Would recommend for water heating problems.

I recently faced an urgent issue with my water heater—it was leaking from the top into the drain pan and stopped functioning. Despite the unit being under warranty, I couldn't reach the original plumber after hours. In desperation, I contacted a local, well-recommended service, which quoted over $5,000 saying it was time for a replacement. Unconvinced, I reached out to the builder’s plumber the next day, only to find they no longer offered service appointments. They directed me to Hot Water 911 instead. Their customer service was exceptional; they arranged a late-night visit that fit my schedule. Even better, they informed me that technician Tyler could arrive within the hour. Tyler was highly professional and super friendly. He diagnosed the problem as water seepage through the power vent tubing from a recent storm, due to a missing PVC elbow on the external vent. Tyler fixed the issue, cleaned the system, and ran multiple checks to ensure its perfect operation. Since Tyler's visit, my water heater has functioned flawlessly. I am immensely grateful for Hot Water 911’s prompt and efficient service in Chicago. I highly recommend them for professional and reliable water heater repair in Chicagoland and will rely on them for any future issues. Thank you Tyler!!!

I highly recommend this company! I I could not have been more impressed with the professionalism and knowledge of their Team. Jim and Greg were extremely helpful and expedited everything I needed within 24 hours. I am a restaurant owner so time was of the essence and the really came through for me in a crunch! There install team Tyler and Nick exceeded all of my expectations and where an absolute delight to work with. I was extremely impressed with their ability to problem solve and adapt on the spot. The team were prepared and had everything they needed on their truck, which is very rare in my experience. They genuinely cared and took pride in the quality of their work. I am beyond grateful to them. This is a family owned business and their passion for it shows through in every interaction I have had them. Will be using this company from now on. They have earned my loyalty and business! Don’t hesitate to call them if you need help! 🌟🌟🌟🌟🌟

Quick response, friendly and to the point. Highly recommended for tankless hot water issues.

Brent and Clay double teamed a service call today at my house. They were the picture of efficiency. They replaced two sink faucets and drains. Then replaced a leaking Pressure Reduction Valve (PRV). Again working in tandem they worked as a skilled surgical team. Pleasant as they were they indulged my question and took the time to explain their work. They are a tribute to their profession.

The service was excellent, they arrived on time, were professional, responded quickly with installation next day, cost was competitive and reasonable, would use again.

Highly recommend Water Heater 911. So knowledgeable and answered all my questions. Would definitely use them again!!!