Reviews

Excellent company and I definitely will recommend them for friends and family. We have a 1.5 year old traditional water heater that stopped working. We appreciate the prompt service we received with Hot Water 911 on Northwest Highway. Mark the technician, arrived right within the time frame given to us by the dispatcher, and very quickly Mark was able to see what the problem was and replace the part. Great company, the part was covered under warranty, and the cost for the service call was well worth it. Thanks to Mark and the whole team at Hot Water 911!

I called 911 and ask them to fix my water; I was promptly arrested for misuse of emergency systems. Other than that minor flaw great company! Would recommend for water heating problems.

I recently faced an urgent issue with my water heater—it was leaking from the top into the drain pan and stopped functioning. Despite the unit being under warranty, I couldn't reach the original plumber after hours. In desperation, I contacted a local, well-recommended service, which quoted over $5,000 saying it was time for a replacement. Unconvinced, I reached out to the builder’s plumber the next day, only to find they no longer offered service appointments. They directed me to Hot Water 911 instead. Their customer service was exceptional; they arranged a late-night visit that fit my schedule. Even better, they informed me that technician Tyler could arrive within the hour. Tyler was highly professional and super friendly. He diagnosed the problem as water seepage through the power vent tubing from a recent storm, due to a missing PVC elbow on the external vent. Tyler fixed the issue, cleaned the system, and ran multiple checks to ensure its perfect operation. Since Tyler's visit, my water heater has functioned flawlessly. I am immensely grateful for Hot Water 911’s prompt and efficient service in Chicago. I highly recommend them for professional and reliable water heater repair in Chicagoland and will rely on them for any future issues. Thank you Tyler!!!

I highly recommend this company! I I could not have been more impressed with the professionalism and knowledge of their Team. Jim and Greg were extremely helpful and expedited everything I needed within 24 hours. I am a restaurant owner so time was of the essence and the really came through for me in a crunch! There install team Tyler and Nick exceeded all of my expectations and where an absolute delight to work with. I was extremely impressed with their ability to problem solve and adapt on the spot. The team were prepared and had everything they needed on their truck, which is very rare in my experience. They genuinely cared and took pride in the quality of their work. I am beyond grateful to them. This is a family owned business and their passion for it shows through in every interaction I have had them. Will be using this company from now on. They have earned my loyalty and business! Don’t hesitate to call them if you need help! 🌟🌟🌟🌟🌟

Quick response, friendly and to the point. Highly recommended for tankless hot water issues.

The service was excellent, they arrived on time, were professional, responded quickly with installation next day, cost was competitive and reasonable, would use again.

Highly recommend Water Heater 911. So knowledgeable and answered all my questions. Would definitely use them again!!!

Amazing! My Hot Water Heater that was 10 years old failed. Called Water Heater 911 and they responded immediately and replaced my old one same day! Price was excellent compared to a couple of other quotes!

Needed my water heater fixed quick and water heater 911 accomplished the job. Will return if needed in the future. Higley recommended this business.

The install team was excellent. They were professional and quick.

Todd came out and repaired my water heater. Fast, friendly, and professional.

Very prompt and thorough in their work to diagnose and fix the problem. Would not hesitate to call them for any future problems with my Water Heaters.

Fast, efficient response to water heater outage. Stuck to original estimate for replacement and got the job done in less than 4 hours. Great service and really in-depth knowledge of the task!

Positive: Professionalism , Punctuality , Quality Are a great team of professionals. Very knowledgeable and prompt.

Positive: Professionalism , Punctuality , Quality , Responsiveness Very responsive. Able to replace water heater same day. Would use them again.

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Had an emergency - no hot water before a family wedding. They responded on a Sunday, arrived promptly at 8:00 AM Monday, had the new one installed and were on their way by 9:30. Informative, professional, kind, efficient. Will use them for anything I need that they can provide in the future.

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value They did a great job. On time and priced just as listed on the website.

Positive: Professionalism , Punctuality , Responsiveness , Value Showed up when they said they would and gave an honest assessment of the situation. They should on time to do the repairs and finished everything very quickly. I will definitely use them in the future.

I contacted them about the water heater, and instead of pushing for their services, they asked me to contact the manufacturer, since the water heater was under warranty. This saved me money, and they came out and was very professional in switching out the gas controller that was shipped from the manufacturer. The guys also called me to let me know they were running a little late, and arrived on the next scheduled time. They switched out the gas controller quickly, and did all they could to try to light the pilot light.

They replaced my water heater and installed new plumbing. The service was top notch, and I recommend them highly. AKM